Frequently Asked Questions (FAQ)
At Only Me Jewellery, I understand how personal and meaningful a piece of jewellery can be, especially when it holds a precious memory.
Whether you’re choosing a memorial piece to keep a loved one close or treating yourself to something handmade, I want you to feel confident and comfortable throughout the process.
I’ve answered some of the questions I’m most often asked below. If there’s anything else you’d like to know, please don’t hesitate to get in touch.
Memorial Jewellery
What is memorial jewellery?
Memorial jewellery is a beautiful and personal way to remember someone special. A small amount of your loved one’s ashes, hair or pet fur is carefully incorporated into a piece of jewellery, creating a meaningful keepsake you can wear and treasure.
Each piece is handmade by me in my workshop in Louth, Lincolnshire.
Can you use both human and pet ashes?
Yes, absolutely. I can create memorial jewellery using ashes from a loved one or a much-loved pet.
I can also incorporate small amounts of hair or pet fur, allowing you to create a keepsake that holds a very special connection.
How much ashes, hair or fur do you need?
I only need a very small amount.
For ashes, approximately one teaspoon is more than enough for most pieces. For hair or pet fur, a small clipping is usually sufficient.
Any ashes, hair or fur that I don’t use will be carefully returned to you with your finished jewellery.
How do I send my loved one’s ashes to you?
Once you’ve placed your order, you’ll receive instructions explaining how to send your ashes, hair or fur safely.
I recommend placing them in a small, securely sealed and clearly labelled bag, inside a second sealed bag and suitable protective packaging.
For peace of mind, I recommend using a tracked postal service that accepts the contents you’re sending.
Do you send out an ashes collection kit?
I don’t currently send collection kits. However, I’ll provide clear instructions so you know exactly how to package and send your ashes, hair or fur.
You only need a small amount, and everything is handled with the greatest care once it arrives.
How do I know my loved one’s ashes will be treated respectfully?
I understand how precious and irreplaceable your loved one’s ashes are.
Every order is handled individually, with care, attention and respect. I personally create each piece in my workshop, taking the time to ensure your jewellery is as special as the memories it represents.
Will you return any unused ashes?
Yes, always.
Only a small amount is needed to create your jewellery, and any unused ashes, hair or fur will be securely packaged and returned with your completed order.
Can I choose the colour of my memorial jewellery?
Yes. You can choose from a selection of beautiful colours to create a piece that feels personal to you.
Whether you prefer something subtle and understated or a deeper, richer colour, I’ll carefully incorporate your chosen shade into your jewellery.
Please remember that every piece is handmade, so slight variations in colour and appearance are natural.
Will the ashes be visible in the jewellery?
This depends on the design, colour and the natural appearance of the ashes.
I carefully scatter the ashes within the resin, creating a unique finish. Some ashes may be more noticeable than others, and no two pieces will ever look exactly the same.
Can I have more than one loved one’s ashes in a piece?
Yes, this may be possible depending on the jewellery design.
If you’d like to include ashes from more than one loved one or pet, please contact me before ordering so we can discuss the best way to create your piece.
Can I add sparkle or crushed opal to my jewellery?
Selected designs can be personalised with a subtle sparkle or crushed opal, creating a beautiful, star-like effect within the resin.
Availability depends on the design and the options shown on the product page. If you have a particular idea in mind, please get in touch.
Will my jewellery look exactly like the photographs?
Every piece is individually handmade, so there will always be slight differences in the placement of ashes, colour and finish.
This is part of what makes your jewellery unique. The photographs show examples of my work, but your finished piece will be made especially for you.
Ordering and Delivery
How long will my memorial jewellery take to make?
My usual turnaround time is approximately 10–15 working days from receiving your ashes, hair or fur.
As every piece is handmade, particularly busy periods or more detailed designs may take a little longer. I’ll let you know if there is likely to be a delay.
How much is delivery?
I offer free tracked UK delivery on finished jewellery orders.
This helps ensure your precious piece makes its way back to you safely.
The cost of posting ashes, hair or fur to me is not included.
Can I order memorial jewellery as a gift?
Yes. Memorial jewellery can be an incredibly thoughtful and meaningful gift.
If you’re ordering for someone else, please make sure you have their permission to use the ashes, hair or fur.
Can I change my order after placing it?
If you need to make a change, please contact me as soon as possible.
I’ll always do my best to help, but once work has started on a personalised piece, changes may not be possible.
Can I return personalised memorial jewellery?
Because memorial jewellery is individually made to your specifications, personalised pieces are generally not eligible for change-of-mind returns.
However, your statutory consumer rights are not affected. If your jewellery arrives faulty, damaged or not as described, please contact me so I can
Everyday Jewellery
Is your jewellery handmade?
Yes. My jewellery is handmade or individually finished by me in my workshop in Louth, Lincolnshire.
I enjoy creating beautiful, meaningful pieces that can be worn every day, whether they’re chosen as a gift, a special keepsake or simply because you love them.
What materials do you use?
Many of my pieces are made using sterling silver, including my rings, necklaces and bracelets.
Each product description provides details of the materials used, so you can choose a piece that’s right for you.
Do you make custom jewellery?
I love creating jewellery with a personal touch.
If you have an idea or would like something a little different, please get in touch. I’ll be happy to discuss what’s possible.
How should I care for my jewellery?
To keep your jewellery looking its best:
Remove it before swimming, bathing or showering.
Avoid direct contact with perfume, cleaning products and harsh chemicals.
Remove jewellery before exercising or carrying out activities that may scratch or damage it.
Gently clean sterling silver with a soft jewellery polishing cloth, avoiding resin areas.
Store your jewellery somewhere clean and dry when you’re not wearing it.
Memorial jewellery should be treated with particular care to protect its resin finish.
Will sterling silver tarnish?
Sterling silver can naturally tarnish over time when exposed to air, moisture and everyday products.
This is normal and doesn’t mean your jewellery is faulty. Regular gentle cleaning and careful storage will help maintain its shine.
Ring-Making Workshops
Do you offer jewellery-making workshops?
Yes! I also offer ring-making workshops in Louth, Lincolnshire.
They’re a lovely opportunity to try something creative, learn new skills and make a special piece of jewellery to take home.
How many people can attend a workshop?
My ring-making workshops can accommodate up to six people, making them ideal for friends, couples, family members, small celebrations or a creative get-together.
Please get in touch to ask about availability and booking details.
Still Have a Question?
I’m always happy to help.
Whether you’re unsure which piece to choose, have a question about sending ashes, or would like to discuss a special design, please don’t hesitate to contact me.
Every piece I create is made with care, and I want you to feel completely comfortable throughout the process.
With love,
Fran x
Only Me Jewellery — Made with care. Worn with love.